Customer Relations Training – Levels I and II

Training sessions for application engineers, sales, and technical teams

{ From 2017 to present }

Managerial Communication Training

Training sessions for managers in the Technical Department

{ 2018 – 2021 }

Annual Remote Convention

First virtual edition of the annual convention. Studio set up on-site, scripted speaking sessions, inspiring conferences, training workshops, live duplex. Design, facilitation, and technical management.

Second virtual edition of the annual convention on-site. Message structuring, public speaking coaching, and technical coordination.

{ February 2021 – 150 employees and January 2022 – 150 employees remotely }

Canon Customer Relations Training for Technical Engineers / Heavy Equipment

• Communicate with clients in tense or crisis situations (target: technicians)
• Support for remote customer relations (target: technicians) – via phone hotline, Teams/Skype, and remote maintenance
• Manage crisis communication remotely: phone/Skype/Teams (target: managers)
• Strengthen the collaboration between engineers and sales to enhance customer relations

{ December 2020 - may 2021 }

Canon 24QG

"Le 24QG Makes Its Show": One-day phygital event. Production and broadcast of a TV-style program via video with employees, including smart talks and a blind test.

{ December 2020 }

Raise the Masks

Masked Customer Relations Training for engineers and technicians (80 people).

{ June - July 2020 }

Post-COVID Workplace Organization at Headquarters

Support with a survey system on the impact of COVID, in preparation for returning to headquarters and implementing new work and remote work arrangements.

{ June 2020 }

Mediation Coaching

Coaching

{ January 2019 }

Remote Work Training

Training sessions for department managers and all employees/managers

{ 2018 }